Job : CRM Executive / Customer Relationship Executive

CRM Executive / Customer Relationship Executive

Job Magnet

• 

  Category: Customer Relationship Management

• 

  Job Type: Fulltime

• 

  Salary: INR 20000/Monthly

Job Description:

Job Overview

Hum ek dedicated aur communication-driven CRM Executive dhoond rahe hain jo hamare prospective leads aur existing clients ke saath mazboot relationship maintain kar sake. Is role me inbound/outbound leads manage karna, regular follow-ups lena, customer queries resolve karna, aur CRM software me daily activity record update karna shamil hai.

Key Responsibilities

• Lead Handling & Follow-ups: Inbound aur outbound leads ko connect karna, product/service ki details explain karna aur regular follow-up le kar conversion secure karna.

• Database & Pipeline Management: CRM software (ya Excel) me complete customer journey, contact details, interaction history aur deal stage accurately update rakhna.

• Customer Support & Issue Resolution: Clients ki queries, complaints ya feedback ko promptly handle karna aur unhe timely resolution provide karna.

• Relationship Building: Existing clients ke saath relationship maintain karna taaki repeat business, renewals aur referrals mil sakein.

• Coordination: Sales aur operations team ke saath coordinate karna taaki onboarding aur delivery smooth ho sake.

• Reporting: Daily, weekly aur monthly calling reports, lead conversion ratios aur client feedback summary management ko submit karna.

Required Skills & Qualifications

• Graduate in any stream (BBA, B.Com, BA, etc.).

• 1–3 saal ka experience Telecalling, Inside Sales, Customer Care ya CRM handling me.

• Hindi aur basic English me clear aur polite communication skills (Local language ka knowledge advantage hoga).

• CRM tools (jaise Zoho, LeadSquared, Salesforce, Bitrix24 ya Excel/Google Sheets) par kaam karne ki basic understanding.

• Excellent phone etiquette, active listening aur problem-solving mindset.

• Follow-ups track karne ke liye organized aur punctual approach.