Job : CUSTOMER SERVICE ASSOCIATE

CUSTOMER SERVICE ASSOCIATE

AMAR UJALA

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  Category: Call Centre Management

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  Job Type: Fulltime

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  Salary: INR 17000/Monthly

Job Description:

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner

• Provide accurate information regarding products, services, orders, and policies

• Resolve customer issues efficiently and effectively, escalating complex cases when necessary

• Process orders, returns, exchanges, and refunds accurately

• Maintain customer records and document interactions in our CRM system

• Collaborate with internal departments to resolve customer concerns and improve service quality

• Stay updated on product knowledge, promotions, and policies

• Meet or exceed individual and team performance targets (e.g., response time, customer satisfaction)