Job : Collection Executive

Collection Executive

FAIRDEBT SOLUTIONS PRIVATE LIMITED.

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  Category: Call Centre Management

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  Job Type: Fulltime

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  Salary: INR 17000/Monthly

Job Description:

Job Description

As a Tele Collection Executive, your responsibilities include contacting customers to collect overdue payments, negotiating repayment plans, and maintaining accurate records of interactions. Strong communication and negotiation skills, empathy, and the ability to handle difficult situations are crucial. Additionally, you'll need to adhere to relevant regulations and work towards achieving collection targets while maintaining a positive customer experience.

1. Outreach: Initiate contact with customers to address overdue payments.

2. Negotiation: Negotiate and establish repayment plans based on customer financial situations.

3. Communication Skills: Effectively communicate payment options, terms, and consequences.

4. Documentation: Maintain accurate records of all interactions and agreements.

5. Adherence to Regulations: Ensure compliance with legal and regulatory requirements during the collection process.

6. Customer Service: Handle customer inquiries and concerns professionally and empathetically.

7. Problem Resolution: Address and resolve customer issues or disputes related to payments.

8. Follow-up: Conduct follow-up calls to monitor payment progress and provide support as needed.

9. Data Security: Maintain confidentiality and security of customer information.