quadron isolutions pvt. ltd.

Job Description:

Position- Customer Care Executive

Experience- 0 to 1 Year

Position For - Only Male Candidate

Roles & Responsibilities :-

Handle customer inquiries via phone, email from international clients.

Provide timely and accurate information and support to customers.

Resolve customer complaints and issues efficiently and effectively.

Maintain a high level of customer satisfaction through exceptional service.

Collaborate with other departments to address and resolve customer concerns.

Document customer interactions and feedback in the CRM system.

Stay updated on product knowledge and company policies.

Identify and escalate priority issues to appropriate resources.

Qualifications

Bachelor’s OR Diploma degree or equivalent work experience.

Proven experience in international customer service or support roles.

Excellent verbal and written communication skills.

Strong problem-solving skills and attention to detail.

Ability to work flexible hours to accommodate different time zones.

Cultural sensitivity and ability to interact with diverse customers.

Proficiency in English (Fluent)

Skills

Customer Relationship Management (CRM) software

Conflict resolution

Multilingual communication

Email and chat support

Time management

Product knowledge

Interpersonal skills

Adaptability

Note- Immediate Joining

Job : Customer Care