Job : Tele Caller

Tele Caller

Shubham Enterprise

• 

  Category: Call Centre Management

• 

  Job Type: Fulltime

• 

  Salary: INR 20000/Monthly

Job Description:

A Call Centre Executive is responsible for handling inbound and/or outbound customer calls, addressing queries, resolving issues, and providing information about products or services while ensuring a positive customer experience.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally

• Respond to customer inquiries, complaints, and requests

• Provide accurate information about products, services, or policies

• Resolve customer issues efficiently and escalate when required

• Maintain records of customer interactions and transactions

• Follow company scripts, guidelines, and quality standards

• Meet daily/weekly performance and call-handling targets

• Ensure customer satisfaction and build positive relationships

Required Skills & Competencies

• Good verbal and written communication skills

• Active listening and problem-solving abilities

• Basic computer knowledge (CRM systems, MS Office, email)

• Ability to work under pressure and handle difficult customers calmly

• Time management and multitasking skills

• Team player with a customer-focused attitude

Note:One should be able to handle clients as well.